Fence Shipping Policy
Shipping Policy
How your fence order ships, what to expect at delivery, and how returns work.
Our composite fence products are large, heavy, and oversized, which means they ship differently than a typical parcel order. This page walks you through how shipping is priced, the confirmation step we complete before every shipment, how freight delivery works, and our return terms. If anything here is unclear, reach out and our team will be glad to help.
Shipping Costs
Shipping costs for fence products are based on the weight and volume of what you purchase and the destination it ships to. Because freight pricing depends on all three, your shipping cost is calculated precisely at checkout. The amount you see reflects your exact order and delivery address, with no estimates or surprises after you buy.
We partner only with established carriers that have real experience handling oversized freight and a track record of reliable service. When we choose a carrier, we weigh transit times, insurance coverage, and tracking so your fence is in dependable hands. Freight rates also reflect more than mileage alone. Fuel, equipment upkeep, labor, careful packaging, and specialized delivery equipment all factor into the cost of getting a heavy fence order safely to your door.
Order Confirmation Before We Ship
Before we release any fence shipment, one of our fence representatives will contact you to confirm the quantities on your order and review the freight requirements for your delivery. We will not schedule your shipment until this confirmation is complete. This step makes sure your order is accurate and that your delivery location is ready to receive a freight shipment, so your fence arrives correctly the first time.
Freight (LTL) Delivery
Freight delivery is used for large, heavy, or oversized items and for large quantity shipments, which covers our fence products. Before your order ships, we will confirm that you are able to receive an LTL freight delivery. Your shipment will not be scheduled until we receive your confirmation.
Your order will be palletized and transported by a freight carrier. Depending on your location, the carrier may transfer the shipment to a partner carrier for the final leg of delivery. In some cases, the shipment may also be moved from a semi truck to a smaller delivery vehicle if access to your area is limited or restricted.
Delivery is curbside only. The driver will unload the pallet at the curb, and you will be responsible for moving the materials to your desired location. Please ensure you have adequate assistance available on the day of delivery, as fence materials can be heavy.
Residential deliveries include liftgate service, when available. A liftgate is a hydraulic platform that safely lowers your pallet from the truck to ground level, making curbside unloading easier and safer.
Please note that freight transit times may vary depending on your location, weather conditions, carrier scheduling, partner carrier transfers, and liftgate availability.
Packaging
Large freight needs more protection than a standard parcel, and how your order is packaged directly affects whether it arrives intact. We secure every fence shipment to its pallet with straps and shrink wrap so nothing shifts in transit, and we add wooden bracing to reinforce the areas that need it most. This extra preparation is built to keep your boards, posts, and hardware safe across the entire journey.
Delivery Appointment
Our freight carriers schedule a delivery appointment with you rather than leaving the timing to chance, so you know when your fence will arrive. Please plan to be on site when the truck pulls up. Being there lets you inspect the shipment and sign for the delivery, which matters if anything needs to be noted at the moment it arrives.
Damaged Shipments
We take every step to prevent damage, but freight moves through many hands and issues can occasionally happen. If your shipment arrives damaged, note it on the packing slip when the damage is visible, take clear photos, and email them to our team. Once we have your photos, we get to work on your replacement shipment right away. We handle the claim with the carrier, arrange pickup of any damaged product when needed, and make sure you get what you need to finish your fence project.
Returns and Restocking
We accept returns on fence products that are in resellable condition. Products that are not in resellable condition cannot be accepted for return, so please keep your items protected and unused if you think you may return them.
A restocking fee of 25 percent applies to returned orders, and the customer is responsible for the cost of shipping the product back to us. We recommend contacting our team before sending anything back so we can confirm your return qualifies and guide you through the freight process.
Questions about a shipment or a return? Contact our team and a fence representative will help you sort out the details for your order.