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Shipping Policy

Standard Shipping

We ship using FedEx Ground, FedEx Home Delivery or UPS. All standard parcel orders are processed and shipped in 1-2 business days.

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*Metal Gardens have free shipping.

We will send you an email confirmation of the shipment and tracking number. Please allow 24 hours for the email confirmation. It takes from 2 to 7 days depending on your location.

Freight (LTL) Delivery

Freight delivery is reserved for large, heavy, or oversized items, as well as large-quantity shipments.

When you place order products that needs freight (LTL) delivery) from our warehouse, we have to ship your order to you on a wood or plastic pallet, using a trucking company. Large trucks do not normally travel in residential neighborhoods since they are too big and heavy for the road and can cause accidents, so the carrier might need to transfer the cargo to a small truck that can fit on smaller streets where there are only houses or areas with limited or restricted access. This requires extra handling and special arrangements, so they charge more for residential or limited access service.

Products are loaded onto a semi-truck and delivered curbside; you will be responsible for moving the item from the curb to the desired location. Shipping times will vary based on the destination, extreme weather, and other variables.

All Residential deliveries will be ordered with liftgate services. The liftgate mechanically lowers or lifts a load to ground level. 

**Peak Holiday Season Delays**

Due to the overwhelming demand for deliveries across the United States, as well as modified practices by our shipping partners to keep their workforce and customers safe, there may be delays in order delivery.  We appreciate your patience and understanding.